kCura constantly strives to advance product performance and frequently calls upon their own customers for input on development initiatives. Vendor-specific user groups are a valuable resource in legal technology product improvement efforts. The International Legal Technology Association (ILTA) is a good example. ILTA was not a formal professional organization 34 years ago, but was simply a loose-knit group of product users who found value in sharing ideas to help their software vendor make improvements. Now it has evolved into an indispensable resource for the entire legal technology community.
Similarly, kCura, by providing an open forum where users can make suggestions on ways to enhance and improve Relativity – its industry-leading review platform – has made it easy for consumers to share feedback as well as leave usage tips for others. All people associated with the discovery process (from litigation support analysts who are behind the scenes to the attorneys doing the actual review) are invited to share their knowledge and offer suggestions for enhancements to the product. Top suggestions for improvement are listed in the forum for others to comment on. For example, one of the top suggestions at the moment is to give users the ability to perform mass redactions. Another item on the wish list, allowing mass import of users, was recently addressed with a free kCura app, Relativity User Import App. That’s what I call progress – the direct result of open lines of communication between a vendor and the people who use its product on a daily basis.
The e-discovery community is notably collegial, and there is much productive talk among professionals about ways to better the discovery process. People who use a tool regularly know that small changes can make a world of difference. To their credit, kCura welcomes this kind of conversation and is constantly making improvements to Relativity based on customer feedback. kCura is committed to addressing client concerns and has high expectations for its product capabilities. At Fios, we also listen closely to what the e-discovery professionals are saying and use that information to help streamline the discovery process.
In the e-discovery world, the commitment to exchanging ideas and making ongoing improvements to the methods and tools we employ is an essential part of staying relevant and being successful. ILTA’s annual conference is an opportunity to participate in the exchange of ideas. The organization has extended its mission well beyond vendor product communications to more comprehensive technology education and peer networking – the two hallmarks of ILTA today. This year’s meeting is its 35th, and will be held August 26–30 in Washington, D.C. If plan to you attend the event in person, stop by to see Fios at booth #614.
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