Kabhi Kabhi Mere Dil May - literally  translated means “sometime, sometimes…in my heart… is one of the most revered Hindi movie classics out there.  The next few lines say…”i have a thought…you have been made just for me…..until now you have been residing in the stars and were called down to earth just for me…”

Yes, rather dramatic, but that’s Bollywood for you. Unlike this drama, Legal Process Outsourcing or LPO, as it is affectionately called has been  making a quiet but deliberate impact on the cost (and efficiency) of Legal services delivered to U.S. Corporations.

One key thing to remember about LPO - its NOT about labor arbitrage. If low labor rates are your motivation, don’t use LPO services. Rather, if you want to benefit from the same process orientation, productivity, metrics and measurement and management controls that resulted from Information Technology Outsourcing, then…LPO is your “star-based resident descended upon earth, just for you…” [1] Take a gander at this article: